Interpersonal communication

From wsuwiki

Articles

1. Mattimore, Bryan W (1994). Imagine that! Training and Development; July vol. 48, issue 7, pg 28. Good article on ideas for stimulating brainstorming in a team environment.

2. Catt, Stephen; Miller, Donnald; Hindi, Nitham (2005). Don't misconstrue communication cues. Strategic Finance, June, vol. 86, issue 12, pg. 51.

Books

1. e-book Kouzes, J.M. & Posner, B. Z. (1999). Encouraging the heart. San Francisco: Jossey-Bass. Tips motivating and recognizing the work of others.

2. Hansen, J. H. & Liftin, (1999). Leadership for continuous school improvement. Swampscott, MA: Watersun. Source for working with colleagues, volunteer groups, stakeholders while making changes to programs and procedures

3. Sergiovanni, T. J. (1999.) Rethinking leadership. Arlington Heights, IL: Skylight Publishing. A collection of Sergiovanni’s articles about leadership and values based action. [1]

Goleman, D. (1994). Emotional Intelligence. Bantam Books: New York. [2] - discussion of human emotion

Whetton, D.A. and K.S. Cameron (2002). Developing Management Skills. Prentice Hall: Upper Saddle River, New Jersey. - steps for promoting supportive communication.