Libraries Appreciative Inquiry
From wsuwiki
| Welcome to the WSU Libraries Appreciative Inquiry page. By way of an all libraries summit held in early June 2006 we’ve begun the process of Appreciative Inquiry. Appreciative Inquiry is a process in which we identified those elements that make us look forward to come to work each day. Through this collaborative identification process those things that “just go right” are identified and those which could be improved upon, come to light. The process involves the formation of design teams from members of all library units at all levels. Each team worked/is working on a specific design team principle that frames the type of environment we desire to function in. |
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Overview of the WSU Libraries Appreciative Inquiry Process
Interpersonal Relations and Communications
We at WSU Libraries treat each other with collegiality and respect for individual differences, backgrounds, and various styles of communication. We are a community of acceptance and forgiveness. We assume good intentions and focus on solutions. We recognize individual contributions and actively support a kind and trusting environment with respect for individual privacy and differing opinions.
Having completed its statement, the team has decided to disband. Other issues discussed by the group are now covered by either the Training Team or the newly formed Library Activities and Recognition Working Group.
Empowerment for Decision Making
This design principle was not pursued after the Summit.
Allocations of Money and People within the Library
This design principle was not pursued after the Summit.
Training
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The WSU Libraries ensure every employee receives superior training. We, as individuals, take responsibility for identifying needs and opportunities for professional development and personal enrichment. We, as a whole, are committed to a culture of sharing what we know and learn with one another. The team is now exploring the creation of an in-house leadership training program. |
Training information wiki and links
Fun, Goodwill, and Morale
The Libraries create opportunities for fun and goodwill, and provide an environment that acknowledges each person’s unique contributions. We enhance morale by increasing understanding and appreciation of work in other units. Groups and individuals engage in spontaneous acts of fun and goodwill, creating a positive and productive work environment.
After the Summit, the team recommended formation of the Employee Activities and Recognition Working Group, which was approved by the Director at the August 9, 2006, Director's Advisory Council meeting. (The original proposal included the tentative group name "Library Activities and Recognition Working Group." The group finalized the name at its first meeting.)
Watch this space for links regarding further developments and activities.
Facilities and Use of Space
| Central to the life of WSU, the Libraries are comfortable, welcoming spaces that anticipate the needs of both users and personnel. We encourage a diverse use of our flexible environment and inspire the WSU community.
This team continued to be active for some time after the Summit. Projects in which it played a leading role include the creation of new public reading/lounge areas within the Libraries, and relaxation of the food and drink policy. Having completed the projects that were identified at its inception, the group defers future facilities related projects to the reactivated Facilities Working Group. |
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Services to Users
 | Everything we do is motivated by our users’ (and potential users’) needs; we listen to our users and respond appropriately. We remove barriers between our patrons and our resources; we actively advocate for our users and engage in outreach inside and outside our libraries. We are an integral and indispensable part of the research and educational mission of the university.
After creating the design principle statement above, the team merged into the Future of Public Services planning effort. | </tr> |
Information Technology
We are increasing our relevance to users by providing an information technology environment that moves from the passive web to an active web environment. We provide web services that allow users and library employees to remix systems and services in a manner that reflects their current intuitive web experiences. The users are participants, not recipients. Library employees receive training in the use of the tools for creating this environment.
The team has met a few times since the Summit, and maintains a SharePoint site for internal discussion.
Cross Unit Teamwork
The people of the library system are a team committed to supporting organizational goals. To utilize our full potential, we offer everyone the opportunity to become a member of cross-unit teams. Cross-unit teamwork and communication empower us to serve our patrons better.
The team has met a few times since the Summit. It is considering revisions to the above design principle, and cooperation or merger with Training team.
Collections
This design principle was referred to the existing collection development infrastructure.
Accountability
Continues to refine wording of an Accountability Culture statement. The group may take the statement to unit meetings to solicit additional input and ideas for implementation.
See the links below for a discussion of our proposed adoption of an Accountability Culture for the Libraries: