ContextHelp:Send Survey Notification
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There are two survey notification mechanisms, email and myWSU Notice. The latter applies only to Washington State University.
Messages have several properties
- From
- Name (and email address if appropriate) of message sender
- Subject
- Subject line for message, can contain survey or pool metadata
- Body
- Body of message, can contain HTML and survey metadata
Messages can contain metadata embedded from the survey system. Codes for those embedded metadata are documented here.
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Message is sent to the email address of the respondent as recorded in the Respondent Pool. There are two methods for loading respondent emails.
What happens to bounces?
At present, if email bounces, the sender is not notified.
What about SPAM filters?
We have discovered a problem sending URLs to users using the this method. Microsoft Exchange (and perhaps other campus email systems) will reject any message that has its origin outside the University's domain and the from field populated by an internal (within the domain) email address. This is the case of a non-WSU user sending an email from the system where the return address is the user's within campus email address. This is a kind of first stage identification of SPAM. In Exchange it gives a 556 error message. Workaround: Users can solve the problem by making sure that the From field is populated by an external (off-campus) address.
Can a message be sent more than once?
A message can be send more than once, and by checking the "Send notification only to respondents that have not completed the survey" only those respondents that have not completed the survey will be notified (**Note: Send only to non-respondents applies only to email notifications.)
Can message sending be automated?
At present, message sending is manual.
Can message sending be scheduled?
Subquestions:
- Can the message created ahead of time and then be sent when a particular respondent pool opens?
- Can reminder emails be scheduled for intervals within the time the survey is open, perhaps 48 hours before the survey closes?
At present message sending is manual and happens at the time of message creation, it cannot be scheduled.
myWSU Notice
Washington State University only.
A message is sent using myWSU Notices to the course enrollment group maintained by the Registrar in Active Directory (and copied in near real time into Oracle Portal).
Does this work for all AD groups or only class sections?
Only class sections and a few other groups maintained in Oracle Portal. You would need to use email or posting of a URL to deliver to other groups. The AD related Delivery Modes can be used for other AD groups, but myWSU cannot be used to deliver the URL.