Looking for Support

From ctowiki

Contents 1 Help with end of term course evaluations 2 Information Technology Help Desks 3 Quick Help Resources 3.1 Logon and Password Problems 3.2 eLearning (Blackboard CE) Help 3.3 Angel help 3.4 Email Problems 3.5 Organizations 3.6 myWSU 4 Other Help Resources 4.1 Faculty help 4.2 Search this wiki for Help

Help with end of term course evaluations

Instructors can access information about the end of term online course evaluations via the Skylight instructor dashboard.

Instructions on how to use the dashboard and screen shots are at this skylight wiki page.
http://wiki.wsu.edu/skylightwiki/Dashboard_for_Instructors

The Icons on the Dashboard provide the:

  1. Survey URL link to give to students
  2. Preview of the survey as students will experience it
  3. Printable version of the survey
  4. A quick report of the data collected
  5. Response rate data and link to report of users who completed the survey.
  6. Click the thermometer to learn names of students who have completed the survey. 

The direct URL to the dashboard is http://skylight.wsu.edu/dashboard

Information Technology Help Desks

• Pullman Campus (Info Tech Systems Home Page)
• Spokane Campus
• Tri Cities Campus
• Vancouver Campus

Quick Help Resources

Logon and Password Problems

• Need a User ID? (Information about UserIDs)
• Forgot Your Password?
• Forgot Your User ID?

eLearning (Blackboard CE) Help

Pullman

• eLearning (Blackboard CE) help portal

• Instructors -- You can request an eLearning (Blackboard CE) course for the Pullman campus at this URL olerequest system

Angel help

• Angel help portal

Email Problems

Email options at WSU

Email forwarding how and why.

Changing your email display name

Support page for email via Exchange which WSU calls Connect accounts

Forgot your email password? You must call the main IT help desk listed above for help. We cannot send email passwords to alternate email addresses for security reasons.

Organizations

• Center for Professional and Distance Education (CDPE)
  • CDPE for Current DDP students
• Intercollegiate Center for Nursing (ICN)
• English as Second Language HelpDesk
• Libraries
• Registrar's Office(class schedules, admittance, grades,

transcripts, changing classes)

• Student Advising & Learning Center (SALC) (new student orientation, ALIVE, advising]
• Student Services (Pullman Campus)

myWSU

• Online Help
• Missing pages/ menu items - probably you need to change your myWSU profile
• General Questions

Other Help Resources

Faculty help

• Teaching and Learning issues
• Skylight Survey issues

Contact the Center for Teaching Learning and Technology at 335-1355.

Search this wiki for Help

You can also search this wiki for specific topics (see left menu, click "Search" rather than hitting return)