Blackboard learning system/outages
From ctowiki
Please note this outage page is for WSU Pullman eLearning powered by Blackboard Learning System CE
Contents |
eLearning Scheduled Outages -- Service outage Saturday Nov 14th 7 to 9 a.m.
eLearning will be down from 7 to 9 a.m. Saturday morning November 14th for monthly server security maintenance. Please plan your work around this outage.
History of previous outages
Th Nov 5th The eLearning system will be out of service for 1/2 hour from 11:59 p.m. Thursday Nov 5th to 12:30 a.m. Friday November 6th. Please plan your work around this outage.
Saturday October 17th from 7 to 8 a.m. for monthly maintenance eLearning will be down for normal maintenance. Please plan your work around this outage.
Extended time on outage - eLearning back online 8 am Fri Oct 2nd
The power outage in the ITS data center this morning went longer than anticipated due to a problem in one of the three power lines. eLearning was on the power line with the extended outage. eLearning servers did not come back on line until 8 am on Friday Oct 2nd instead of 6:30 am the anticipated time. We apologize for the delay.
Power Shutdown by ITS- eLearning down 3-6:30 am Fri Oct 2nd
The eLearning servers are located in the ITS data center. eLearning will be down 3 am to 6:30 am Friday October 2nd during the outage and for 1/2 hour after for restarting the servers after the power is restored.
ITS Data Center Scheduled Shutdown Necessary for Power Upgrade - 3:00 - 6:00 a.m. Friday October 2, 2009 Information Technology Services recently increased the power capacity to the university's Data Center located in the Information Technology Building. To fully utilize this power upgrade and bring it fully online, an entire facility power shutdown is required to test power components and fire alarm systems. This power shutdown and maintenance is scheduled from 3:00 - 6:00 a.m. on Friday, October 2nd.
Saturday September 12th 7 to 8 am
eLearning will be down for normal monthly maintenance. Please plan your work around this outage.
Thursday August 6th 8 am to 5 pm eLearning will be down for between semester maintenance.
Service Outage Friday April 17th 5 to 9 p.m. PDT
There will be a service outage for eLearning on Friday evening April 17th from 5 to 9 p.m.
No logins will be possible during this time.
This outage is for urgent maintenance. Please plan your work around this outage.
Service Outage - Spring break - Thursday March 19th 2 - 5 pm PDT March 16, 2009 3:27 PM There will be a service outage on Thursday March 19th from 2 to 5 p.m. PDT for power related maintenance.
No logins will be possible during this time.
Service Outage - Spring break - Monday 16th 9 am - 2 pm March 10, 2009 4:57 PM There will be a service outage for eLearning on the Monday the 16th of spring break week from 9 am to 2 pm for maintenance. No logins will be possible during this time.
Service Outage Saturday March 14th 7 to 9 a.m. PDT
The Saturday of spring break week, March 14th, eLearning will be down for system maintenance from 7 to 9 a.m.
No logins will be possible during this outage.
Questions can be directed via the eLearning help desk form
http://support.ctlt.wsu.edu/index_elearning.asp
Unscheduled Service Outage Thursday March 5th
outage 11:28 to 12:13 March 5, 2009 12:25 PM Due to loss of power eLearning was out of service from 11:28 a.m. Thursday morning until just after noon. Service was restored at 12:13. We apologize for the inconvenience. A power outage caused eLearning outage Monday 7:45 to 11:10 am February 26, 2009 11:14 AM Due to numerous power and network outages this morning on campus the eLearning application was down from 7:45 to 11:10 am. No logins were possible during this time. Instructors if you need assistance on any timed assignments or assessments for your class please contact the eLearning helpdesk.
Service Outage Saturday Feb 14 7 to 8 a.m.
February 9, 2009 11:35 AM
There will be a short service outage on Saturday morning Feb 14th from 7 to 8 a.m. for normal monthly server patching.
Please plan your work around this outage.
Questions can be directed via the eLearning help desk form
http://support.ctlt.wsu.edu/index_elearning.asp
myWSU single sign on outage impacts elearning
myWSU single sign on outage -use elearning direct URL
January 22, 2009 1:22 PM
The maintenance described below, scheduled to begin Saturday, January 24 at 4:00 AM to 6:00 AM, will cause logins to eLearning via myWSU to be down. During this maintenance you can log in to eLearning by the direct URL, instead of via myWSU.
The direct URL is
http://elearning.wsu.edu
Information Technology Services is planning system maintenance on the following systems/services:myWSU and WSU Unified Sign-In AuthenticationThe maintenance is scheduled to begin Saturday, January 24, 2009 at 4:00 AM and will last until 6:00 AM.During this maintenance, all of the web applications that use WSU Unified Sign In will be affected. This includes all of myWSU, Web PBS, Network ID creation and password change, Skillsoft and other web applications that use WSU Unified Sign In for authentication.This maintenance may not last the entire time period and services will be restored as soon as possible. If you have any questions/concerns please contact: Information Technology Services @ 335-HELP (4357) or helpdesk@wsu.edu
Service Outage Thursday Jan 15 6 to 7 am PT
eLearning will be out of service Thursday January 15th 6am to 7am PT for monthly patches. Questions can be directed to the support system at URL http://support.ctlt.wsu.edu/index_elearning.asp
Service outages for Fall 2008
Service Outages Saturday Dec 20th 8 to 9 am and during semester break Monday Dec 29th
Dec 20th 8 to 9 am
eLearning will be down for monthly server security patching from 8 to 9 a.m. on Saturday morning December 20th. Please plan your work around this outage.
Dec 29th 8 to 5 pm
eLearning will be down from 8 a.m. to 5 p.m. on Monday December 29th for between semester software updates. These updates address bug fixes. There will be no feature changes during this update.
Please plan your work around this outage There will be a short service outage for eLearning on Saturday morning November 15th from 7 to 8 a.m.
No logins will be possible during this time.
This outage is for our normal monthly server security patching.
Please plan your work around this outage.
Service Outage on Saturday Nov 15th from 7 to 8 a.m. There will be a short service outage for eLearning on Saturday morning November 15th from 7 to 8 a.m.
No logins will be possible during this time.
This outage is for our normal monthly server security patching.
Service Outage Midnight Tonight (Th Nov 6th), November 7th 12-12:30 am November 6, 2008 10:44 AM There will be a short outage tonight just past midnight for a server reboot. The system will be down about 1/2 hour from 12 to 12:30 a.m. PDT.
Service Outage Friday October 24th 6 to 7 am for urgent security patch.
Due to the Microsoft security advisory released today at 10 a.m. PST, we will be conducting emergency maintenance for patching on all Production Windows systems. eLearning will be down from 6 am to 7 am Friday morning October 24th. We apologize for the short notice.
There will be a short service outage for eLearning on Thursday morning October 16th from 7 to 8 a.m.
No logins will be possible during this time.
This outage is for our normal monthly server security patching.
Service Outage for eLearning TH Sept 11th 7-8 a.m. PDT
There will be a short service outage for eLearning on Thursday morning September 11th from 7 to 8 a.m.
No logins will be possible during this time.
This outage is for our normal monthly server security patching.
Please plan your work around this outage
Outages prior to Fall semseter 2008
Thursday August 14th 6 a.m. to 7 a.m. eLearning will be out of service monthly server security patching. No logins will be possible during this time.
Extended Service Outage Aug 11th 9 a.m. to 5 p.m. PDT
There will be a service outage for eLearning on Monday August 11th from 9 a.m. to 5 p.m. pacific daylight time for between semester updates.
No logins will be possible during this time.
This outage ended early at 2:30 p.m.
Service Outage Thursday July 31st 3 to 5 p.m. PDT
There will be a service outage for eLearning from 3 to 5 p.m. pacific daylight time on Thursday July 31st for system maintenance.
Outage- Thursday July 10th 7:00 am to 8:00 am
There will be a short outage on Thursday July 10th, early morning hours for monthly server patching. The outage will be from 7 am to 8 am PDT.
Questions on these outages can be directed via email to ctlt@wsu.edu or phone at 335-1355.
May 2008 Service Outage Dates for eLearning
Posted on April 28, 2008 11:18 AM
In May 2008, The Center for Teaching, Learning and Technology (CTLT) is planning necessary system maintenance on the eLearning system, Blackboard Learning System CE. All summer Blackboard courses will be impacted.
On Saturday May 31st eLearning will be down from 8 a.m. to noon. This will be a 4-hour outage.
On Friday May 30th eLearning will be inaccessible from 5-7AM as IT Services performs upgrades to network systems across campus.
May 10th maintenance ended early the system was back up at 11 a.m., one hour early.
On Saturday May 10th elearning will be down from very early in the morning 12:05 a.m. (just past midnight Friday) until 12 noon on Saturday. This will be a 12-hour outage.
Unscheduled Outage - Monday April 21st 7 am to 9 am.
At approximately 7AM PDT a power failure in the CTLT server room brought down all systems. The immediate cause was testing a half-hour prior by Facilities Operations to determine if an air supply damper would correctly close during a fire alarm. The test put the servers on UPS backup power. Facilities personnel left the room after that testing, believing the power had been restored. However, it had not. The servers went down when the UPS batteries were exhausted. Facilities Operations restored the power and systems began coming back on line beginning at 8:30. All are back as of 9AM. CTLT will review the incident are revise procedures with Facilities Operations.
eLearning Service Outage Saturday April 19th 8 a.m. to 1 p.m
eLearning will be out of service from 8 a.m. to 1 p.m. pacific daylight time on Saturday April 19th for server room maintenance. No logins will be possible to the system during this outage.
Internet Connectivity to WSU March 26th 10 p.m. - midnight
Internet connectivity will be intermittent during this time.
Information Technology Services is planning system maintenance on the following systems/services:
Data Network Services - Internet Connectivity
K20 Network Technicians will be working on the core routers in the Spokane area. Internet connectivity will be intermittent during this time. This maintenance may not last the entire time period and services will be restored as soon as possible.
If you have any questions/concerns please contact: Information Technology Services @ 335-HELP (4357) or helpdesk@wsu.edu
Saturday March 22nd for monthly server patching 7 to 9 am pacific daylight time
Spring break Wednesday March 12th 6 am to 2 pm for server room work.
Unexpected eLearning outage 4:16 to 4:43 pm Monday Feb 25th February 25, 2008 4:56 PM eLearning was unexpectedly down from 4:16 to 4:43 p.m. on Monday Feb. 25th. We apologize for the problem. If you were in the middle of an assessment, you can restart the assessment. If there is a problem restarting an assessment please contact the help desk via the online support form at the URL below.
Please include the name of the course and the instructor in your help request.
Service Outage Saturday February 23rd 7 am to 9 am eLearning will be down on Saturday morning February 23rd from 7 to 9 am for normal monthly server patches.
Service Outage Saturday January 19th 7 am to 9 am eLearning will be down on Saturday morning January 19th from 7 to 9 am for normal monthly server patches.
Unsceduled service outage Tuesday January 8th from 7:30 to 8:15 pm We apologize for this unscheduled outage due to server problems.
Unscheduled Service outage Monday January 7th from 1:15 pm to 3:45 pm elearning server developed problems related to load and became unresponsive. We apologize for this outage.
Unscheduled service outage January 1 12:30 pm to 8 pm elearning was out for emergency work.
Service Outage Monday Dec 31 9 am to 10 pm pacific time
eLearning will be out of service for software updates.
Questions can be directed to the CTLT support form at URL
Service Outage Thursday December 20th from 7 to 9 am PT
eLearning will be down for monthly server patches.
Service Outage Saturday November 24 from 7 to 8 am
eLearning will be down for one hour on Saturday morning of Thanksgiving break week, November 24th from 7 to 8 am pacific time.
We will be making a change to the power cabling in the server room. This supercedes the earlier announcement of a 7 to 10 am outage for short periods.
We have now moved the outage into the one hour window of 7 to 8 am.
Scheduled outage Monday of Thanksgiving Break week, November 19th 8 am to 5 pm, for server hardware maintenance. There will be no changes to the software at this time.
Service was restored one hour early at 10 pm.
Service Outage Friday evening October 26th 5 to 11 p.m. PDT for software updates. No logins will be possible during this outage.
Urgent Server reboot Tuesday Oct 16 1- 1:30 AM PDT
To fix a problem on one of the three servers, a server cluster reboot is scheduled for Tuesday October 16th from 1 to 1:30 am PDT.
We apologize for the short notice but it is urgent to perform this reboot. Questions can be directed to
Service Outage for eLearning Saturday September 22nd from 7 to 10 am PDT for maintenance. Apologies that for the first hour of this maintenace the outage page was not showing correctly and the site was not redirecting corrrectly to that outage page.
Short Service Outage for eLearning Saturday September 1st from 7 to 8 am PDT for monthly server patches.
Service Outage Thursday August 2nd - 1:00 - 6:00PM PDT eLearning down for between semester updates
Saturday, July 28, 2007 Information Technology Services is planning system maintenance on the following systems/services:
WSU Internet Firewalls
During this time, Internet connectivity on the Pullman campus will be unavailable.
The maintenance time has been REVISED and now is scheduled to begin Saturday, July 28, 2007 at 6:00 AM and will last until 8:00 AM. This maintenance may be extended until 9am if problems arise.
This maintenance may not last the entire time period and services will be restored as soon as possible.
If you have any questions/concerns please contact: ITS Network and Computing Operations Center @ 335-4949 or operator@wsu.edu
Service Outage Monday July 30th noon to 1 p.m.
Tuesday July 3rd from 5 to 6 pm PDT
There will be a short outage on Tuesday evening from 5 to 6 pm pacific daylight time.
eLearning will be down Saturday evening June 23 5 p.m. until noon on Sunday June 24th PDT
This outage ended one hour early-- the system was back up at 11 am PDT.
We will be updating the database server for faster performance and doing bug fix updates to the eLearning system. Questions can be addressed to the support form at http://support.ctlt.wsu.edu
eLearning will be down Tuesday morning June 5th 7 to 7:45 am PDT
We apologize for the short notice but eLearning will be down tomorrow morning Tuesday June 5th from 7 to 7:45 am for a critical fix. A power supply component needs to be swapped out.
Outage-- Saturday May 19th 7 to 9 am PDT
The learning system will be down for normal monthly server patches. There will be no changes to features or functionality of the learning system during this outage.
Outage - Saturday April 21st - 7:30 to 8:30 am - PDT
The learning system will be down for normal monthly server patches. There will be no changes to features or functionality of the learning system during this outage.
Blackboard Learning System CE Service Outage Thursday March 15th - Spring Break - 3:30 to 6:30 pm
Unscheduled Outage - Wednesday March 7th - 5:35 to 6:10 p.m.
Due to a loss of power on the WSU Pullman campus on 3-7, the WSU networking switch that controls network access to the WebCT server and all other CTLT servers went down. Anyone trying to login or to continue working from 5:35 to 6:10 pm PST on Wednesday evening would not have access. This was not a WebCT problem. WebCT was up the entire time of the outage. Once the ITS could reboot the networking switch the service was resumed as normal. We apologize for the unscheduled outage.
WebCT Service Outage Friday February 23rd 5 to 11 p.m.
WebCT will be down for server maintenance on Friday evening February 23rd from 5 to 11 p.m. pacific time. We will be applying the fixes for the new daylight savings time change and adding support for the Firefox 2.0 browser for windows. Please plan your work around this outage.
WebCT outage 5 to 9 pm pacific Tuesday January 23rd
This is to fix the grade book import problem for faculty.
This fix was successful. The outage ended early at 8 pm
WebCT outage 7 to 8 am pacific Saturday January 20th
Friday January 12th 5 to 10 pm pacific time
WebCT will be down for maintenance.
ITS Services Outage - Saturday Jan 13 - short outages 5 to 7 am
ITS Server Network (ServerNet) has experienced outages for the past month and especially this week with daily outages. During these outages, network availability to ITS services were impaired until faulty equipment was reset.
ITS Network Engineers have been working closely with HP to determine the cause of the outages. Although no real solution has surfaced, HP has suggested we replace the lead/head switch which feeds ServerNet with a different model Procurve switch. This switch is set to arrive on campus today Friday 1/12. Once the switch arrives, we will install and configure for its replacement of the troublesome switch. The final installation/configuration is scheduled for Saturday January 13th from 5:00am ˆ 7:00am.
During the time period you will experience several short outages accessing ITS services such as myWSU & Connect.wsu.edu. We anticipate completing the upgrade by 5:30am but still may be working until 7:00am.
If you have any question/concerns, please contact Sam Kite, Computing & Network Operations Manager, 5-0526 or kite@wsu.edu
Monday January 1st 9 am to 5 pm
WebCt will be down for maintenance.
2006 Outages
Friday December 22nd 8 am to 5 pm.
WebCT will be down all day for end of the semester maintenance.
December 15th 3 am to 7:40 am
Power Outage due to winter windstorm 3 to 7:40 am PT.
A major winter storm with winds up to 70 mph caused a campus wide power failure this morning, 12-15, which was longer than the battery backup for the servers. The service was restored as soon as possible after we again had power. We are sorry for the unscheduled outage. Service was restored at 7:40 am pacific time.
December 5th - server down for emergency reboot from 5:45 p.m. to 6:40 p.m.
November 28th 5:15 to 5:45 networking outage across WSU campus networks
November 28, the WSU campus is experiencing network problems. Information Technology Services is working to fix the problem. WebCT is up but you may not be able to get to WebCT due to the networking problems. There are also problems with the exchange email server this morning on campus
WebCT Service outage Saturday October 21st 5 to 7 a.m. pacific time - outage extended to 7:15am
This outage ran a bit overtime by 15 minutes.
WebCT Service outage Friday October 20th 5 p.m. to 8 p.m. - Ended early at 6:35 p.m.
Emergency outage October 17th 5 p.m. to 10 p.m.
We regret the inconvenience caused by the October 17th 5 p.m. to 10 p.m. emergency WebCT outage. We had detected anomalies on the WebCT server which could threaten the integrity of the database. This emergency outage enabled us to protect the data. We take WebCT out of service only after careful consideration for the people who use the system. In this case, we determined that our first duty was to protect the existing work of many hundreds of people. We know this impacted student work in courses. We do our best to have the system up as much as possible and only remove the system when it is absolutely necessary especially on short notice. We apologize and thank you for your patience.
WebCT outage October 6th 5:30 p.m. - October 7th noon
There is a new service pack upgrade of WebCT 6 that fixes bugs and adds new features to WebCT 6. We are planning to apply this upgrade on October 6th starting at 5:30 p.m. (pacific time). The server will be back in operation by noon Saturday October 7th.
Please plan your work around this outage. Instructors please contact CTLT, via CTLT online support, if you have questions or concerns with this outage date. The support form is at this URL
Tuesday September 5th - emergency outage unplanned - 11:45 am to 12:20 pm
Sunday September 3rd - emergency outage unplanned - 7:30 pm to 8:45 pm
Friday August 11th 9 am to 2 pm WebCT CE6 will be down most of the day for a service upgrade. This outage has been shortned.
It is now 9 am to 2 pm pacific time
Wednesday July 5th from 5 to 11 p.m. PDT
WebCT will be down to access and login for the yearly update to the license key. WebCT will be down for important product updates and bug fixes. After this update, Firefox 1.5 browser will be supported. No logins will be possible during this time. Thank you for your patience.
Saturday June 17th - 6 a.m. to 6:45 a.m. PDT
No logins will be possible at this time